Cancellation policy

Velova Subscription Policy

Velova offers a Subscribe & Save program that automatically delivers your chosen bundle at your selected frequency (every month, every 2 months, or every 3 months) with a 20% discount on every order.

When you select “Subscribe & Save” at checkout, you’ll receive your chosen bundle on a recurring basis at your selected frequency. Your card will be charged automatically before each shipment ships, at the discounted subscriber price.

Subscribers receive 20% off the regular price of their chosen bundle on every order, including the first. This discount continues for as long as your subscription remains active.

You will be charged each time a new subscription order is processed, according to your selected delivery frequency. Your payment method on file will be used for each renewal. You’ll receive an email confirmation before each upcoming charge.

You have full control over your subscription. You can:

• Skip an upcoming delivery

• Change your delivery frequency (every month, every 2 months, or every 3 months)

• Update your shipping address or payment method

• Pause your subscription

• Cancel at any time, with no fees or penalties

To manage your subscription, log into your account at getvelova.com or contact us at support@getvelova.com.

You can cancel your subscription at any time before your next billing date. Cancellations take effect immediately and no future charges will be made. Orders that have already been processed cannot be cancelled but can be returned according to our return policy.

If you cancel after a renewal charge has already been processed, that shipment will still be sent. We do not offer refunds on shipped subscription orders, but you may return unused product according to our standard return policy.

We reserve the right to modify this Subscription Policy at any time. Material changes will be communicated to active subscribers by email before taking effect. Continued participation in the subscription program after changes constitutes acceptance.

Questions about your subscription? Email support@getvelova.com and we’ll respond within 1-2 business days.